Lodge Reception & Bookings Coordinator – Fixed-Term

You'll handle check-ins, bookings and questions at a boutique guesthouse in Cape Town CBD. Expect to be trusted with real work from your first week.

Location: Cape Town CBD, Western Cape. Applicants who already live in the area get looked at first.

• Handle complaints at the desk and log them for the duty manager.
• Balance your cash float and card slips before handover.
• Allocate rooms and pass early check-ins to housekeeping.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Take card pre-authorisations and settle folios at checkout.

• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Revenue or yield management exposure
• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Meals on duty and uniform supplied
• Service charge share at some properties
• Discounted stays across the group
• Night-shift allowance

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.