Lodge Reception & Bookings Coordinator – Entry Level

Guests at this boutique guesthouse in Durban Central meet you first, so the stay starts at your desk. Good for someone who wants to build a solid track record they can put on their CV.

You'll be based at a boutique guesthouse in Durban Central. Living nearby, or on a taxi route to it, really helps.

• Balance your cash float and card slips before handover.
• Store guest details securely in line with POPIA.
• Manage OTA bookings coming in from online travel channels.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Book shuttles, dinner reservations and game drives for guests.
• Handle complaints at the desk and log them for the duty manager.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric
• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights
• Clear spoken and written English

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure
• Opera PMS or Protel certificate

• Night-shift allowance
• Discounted stays across the group
• Paid system training in the first month
• Meals on duty and uniform supplied

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.