Lodge Reception & Bookings Coordinator – Entry Level

At this business hotel in Germiston, you'll turn bookings into happy stays. Good for someone who wants to build a solid track record they can put on their CV.

You'll be based at a business hotel in Germiston. Living nearby, or on a taxi route to it, really helps.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.
• Balance your cash float and card slips before handover.
• Manage OTA bookings coming in from online travel channels.
• Store guest details securely in line with POPIA.
• Take card pre-authorisations and settle folios at checkout.
• Run the night audit, close the day and print the flash report.

• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• Clear spoken and written English
• Honest with cash and card payments
• You can work rotating shifts, including nights

• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Discounted stays across the group
• Paid system training in the first month
• Night-shift allowance
• Service charge share at some properties

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.