Lodge Reception & Bookings Coordinator – Entry Level

You'll handle check-ins, bookings and questions at an airport hotel in Hammarsdale. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The work is in Hammarsdale, KwaZulu-Natal, so you'll need a reliable way to get there every day.

• Handle complaints at the desk and log them for the duty manager.
• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Answer booking emails and calls, and quote rates from the rate sheet.

• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English
• Honest with cash and card payments
• You can work rotating shifts, including nights

• Discounted stays across the group
• Service charge share at some properties
• Night-shift allowance
• Paid system training in the first month

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.