Lodge Reception & Bookings Coordinator

Guests at this beach resort in Khayelitsha meet you first, so the stay starts at your desk. If you like clear targets and knowing where you stand, this is for you.

The site is in Khayelitsha; early starts mean public transport timing matters, so check your route before applying. You'll start with a short induction before working on your own.

• Handle complaints at the desk and log them for the duty manager.
• Book shuttles, dinner reservations and game drives for guests.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Balance your cash float and card slips before handover.
• Allocate rooms and pass early check-ins to housekeeping.

• Confident on a computer and quick to learn a property system
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Paid system training in the first month
• Meals on duty and uniform supplied
• Discounted stays across the group
• Night-shift allowance

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.