Mall Control Room Operator

Night or day, a shopping mall security office in Bloemfontein never switches off, and neither does your focus on shift. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is Bloemfontein-based, with most of your time spent at a shopping mall security office. Overtime comes up in peak season and is paid.

• Talk down intruders over on-site speakers when the system allows
• Answer alarm signals and phone clients to verify them
• Keep call-out times and client passwords up to date
• Pull and save video footage for incident investigations
• Track stolen vehicles on the map and guide recovery teams

• Good memory for sites, streets and procedures
• No criminal convictions (vetting is done before you start)
• Matric
• Computer literate and quick on a keyboard
• Able to stay focused through 12-hour day and night shifts
• Clear speaking voice on radio and phone

• Speaking more than one local language
• Experience on a CCTV or alarm monitoring platform
• Call centre work in the past

• Path to senior controller or supervisor
• Shift allowance for nights
• Indoor, air-conditioned work environment
• Training on the monitoring software

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.