Mall Control Room Operator

Sharp eyes and a calm voice are the tools of the trade at a remote video monitoring centre in Gqeberha. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The work is in Gqeberha, Eastern Cape, so you'll need a reliable way to get there every day. Shifts rotate, so you'll need to be flexible about days and nights.

• Report camera faults and offline sites to the technicians
• Hand over open incidents clearly at shift change
• Answer alarm signals and phone clients to verify them
• Log every event and action on the monitoring software
• Keep call-out times and client passwords up to date
• Track stolen vehicles on the map and guide recovery teams

• PSIRA registration, Grade C or higher
• Matric
• Able to stay focused through 12-hour day and night shifts
• Clear speaking voice on radio and phone
• No criminal convictions (vetting is done before you start)

• Training on the monitoring software
• Indoor, air-conditioned work environment
• Shift allowance for nights

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.