Mall Control Room Operator

You'll watch the screens and radios at a vehicle tracking control centre in Newcastle, and send help the moment something is wrong. It suits someone who likes knowing exactly what a good day's work looks like.

The site is in Newcastle; early starts mean public transport timing matters, so check your route before applying.

• Monitor live CCTV feeds and zoom in on suspicious movement
• Answer alarm signals and phone clients to verify them
• Track stolen vehicles on the map and guide recovery teams
• Talk down intruders over on-site speakers when the system allows
• Pull and save video footage for incident investigations
• Report camera faults and offline sites to the technicians
• Hand over open incidents clearly at shift change

• Able to stay focused through 12-hour day and night shifts
• Computer literate and quick on a keyboard
• PSIRA registration, Grade C or higher
• Clear speaking voice on radio and phone
• No criminal convictions (vetting is done before you start)
• Matric

• Experience on a CCTV or alarm monitoring platform
• Speaking more than one local language

• Path to senior controller or supervisor
• Training on the monitoring software
• Indoor, air-conditioned work environment

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.