Mall Control Room Operator

Sharp eyes and a calm voice are the tools of the trade at an armed response control room in Soweto. Expect to be trusted with real work from your first week.

Location: Soweto, Gauteng. Applicants who already live in the area get looked at first. Overtime comes up in peak season and is paid.

• Pull and save video footage for incident investigations
• Monitor live CCTV feeds and zoom in on suspicious movement
• Track stolen vehicles on the map and guide recovery teams
• Answer alarm signals and phone clients to verify them
• Hand over open incidents clearly at shift change

• Good memory for sites, streets and procedures
• Clear speaking voice on radio and phone
• Able to stay focused through 12-hour day and night shifts
• No criminal convictions (vetting is done before you start)

• Training on the monitoring software
• Indoor, air-conditioned work environment
• Path to senior controller or supervisor
• Shift allowance for nights

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Show you can stay alert at night. If you have done night shift before without problems, say so.