Medical Front Desk Administrator (GP Practice)

Patients meet you first at this private hospital admissions office in Roodepoort, so calm and clear matters. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

This post is Roodepoort-based, with most of your time spent at a private hospital admissions office.

• Send monthly statements and age the debtors book
• Submit claims electronically and work through the rejection report daily
• Take payments, issue receipts and balance the cash-up at close
• Answer the phones and send clinical questions to the right nurse or doctor
• Open patient files and capture consent forms in line with POPIA
• Check medical aid membership and benefits before each consultation
• Keep patient records locked and share them only with written consent

• Matric
• Friendly on the phone and firm about outstanding accounts
• At least 2 years in a medical practice, hospital or billing bureau
• Experience on a practice system such as GoodX, Elixir, Medinol or Healthbridge
• You keep patient information private, every time
• Sound knowledge of ICD-10 coding and medical aid tariff codes

• Understanding of how HPCSA practitioner and BHF practice numbers are used on claims
• Worked for a specialist discipline such as radiology, anaesthesia or orthopaedics

• Bonus linked to collections at billing bureaus
• Free medical consultations for staff at some practices
• Normal practice hours with most weekends off
• Parking on site

• Specialist rooms care about the discipline, so say if you've coded for surgeons, anaesthetists or radiologists.
• Keep your cover note short and error-free; front desk jobs are judged on how neatly you communicate.