Night Auditor (City Hotel)

You'll handle check-ins, bookings and questions at a game lodge in Mokopane. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

Location: Mokopane, Limpopo. Applicants who already live in the area get looked at first.

• Manage OTA bookings coming in from online travel channels.
• Balance your cash float and card slips before handover.
• Take card pre-authorisations and settle folios at checkout.
• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Handle complaints at the desk and log them for the duty manager.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Calm with an unhappy guest at 11pm
• Honest with cash and card payments
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Discounted stays across the group
• Night-shift allowance
• Paid system training in the first month

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.