Reservations Agent (Hotel Group) – Experienced

Running the front desk of a boutique guesthouse in Mokopane means calm service and a clean shift balance. This role rewards consistency more than flash.

Location: Mokopane, Limpopo. Applicants who already live in the area get looked at first. There's a probation period of three months before the contract is confirmed.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Handle complaints at the desk and log them for the duty manager.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Book shuttles, dinner reservations and game drives for guests.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Clear spoken and written English
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric

• Revenue or yield management exposure
• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Service charge share at some properties
• Paid system training in the first month
• Discounted stays across the group
• Night-shift allowance

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.