Night Auditor (City Hotel)

You'll handle check-ins, bookings and questions at a game lodge in Umlazi. You don't need to be the loudest person in the room, just the one others can count on.

Location: Umlazi, KwaZulu-Natal. Applicants who already live in the area get looked at first.

• Book shuttles, dinner reservations and game drives for guests.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Allocate rooms and pass early check-ins to housekeeping.
• Manage OTA bookings coming in from online travel channels.
• Run the night audit, close the day and print the flash report.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Store guest details securely in line with POPIA.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric
• Honest with cash and card payments
• Calm with an unhappy guest at 11pm

• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate

• Night-shift allowance
• Discounted stays across the group
• Service charge share at some properties
• Meals on duty and uniform supplied

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.