Off-Site Video Monitoring Operator

Night or day, a shopping mall security office in East London never switches off, and neither does your focus on shift. People who do well here are steady, honest and not scared to ask when something is unclear.

The work is in East London, Eastern Cape, so you'll need a reliable way to get there every day.

• Talk down intruders over on-site speakers when the system allows
• Answer alarm signals and phone clients to verify them
• Dispatch the nearest response vehicle over the radio
• Log every event and action on the monitoring software
• Pull and save video footage for incident investigations
• Keep call-out times and client passwords up to date

• Able to stay focused through 12-hour day and night shifts
• Matric
• No criminal convictions (vetting is done before you start)
• Clear speaking voice on radio and phone
• Good memory for sites, streets and procedures
• PSIRA registration, Grade C or higher

• CCTV operator short course
• Experience on a CCTV or alarm monitoring platform
• Call centre work in the past

• Path to senior controller or supervisor
• Shift allowance for nights
• Indoor, air-conditioned work environment

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.