how2apply

Onsite IT Support Engineer (Corporate Office)

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Internship

Posted 1 day ago

Internship IT & Software

R12 500 – R18 750/month

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Job Description

A managed IT services provider in Durban Central needs a calm tech who can help frustrated users get back to work. It suits someone who likes knowing exactly what a good day's work looks like.

The work is in Durban Central, KwaZulu-Natal, so you'll need a reliable way to get there every day. The first two weeks are spent shadowing someone experienced.

What your day looks like

Log, prioritise and update tickets on the service desk system
Visit branches or sites to fix issues that need hands on the machine
Install and configure printers, scanners and docking stations
Image, set up and hand over new laptops and desktops
Connect users remotely with a remote support tool to fix issues
Troubleshoot Outlook, Teams and OneDrive problems for users
Replace faulty hardware and log warranty claims with suppliers

You'll need

Code B driver's licence and own car for field posts
Able to log clear, complete ticket notes
Working knowledge of Windows 10 and 11 and Microsoft 365
At least 1 year of help desk or desktop support (not needed for intern posts)
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

Helpful, not essential

CompTIA Network+ or Microsoft MD-102 certification
ITIL Foundation
Experience supporting point-of-sale or medical devices

What's in it for you

Company laptop and cellphone
Travel allowance for field technicians
Standby pay for after-hours cover

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: copy of your driver's licence for field posts plus IT certificates, including A+ or N+ if you have them.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Durban Central; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
List your certifications right under your name; A+ and ITIL are common keyword filters.