Onsite IT Support Engineer (Corporate Office)

You'll be the person who fixes it when laptops, printers and logins break at a managed IT services provider in Kariega. You'll work with a small crew, so being easy to work with matters as much as skill.

The site is in Kariega; early starts mean public transport timing matters, so check your route before applying.

• Keep the asset register up to date when equipment moves
• Replace faulty hardware and log warranty claims with suppliers
• Log, prioritise and update tickets on the service desk system
• Connect users remotely with a remote support tool to fix issues
• Image, set up and hand over new laptops and desktops
• Escalate network and server faults to second or third line with good notes

• Able to log clear, complete ticket notes
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Code B driver's licence and own car for field posts
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

• Experience with Intune or SCCM for device management
• CompTIA Network+ or Microsoft MD-102 certification

• Standby pay for after-hours cover
• Travel allowance for field technicians
• Company laptop and cellphone
• Paid certification exams after probation

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.