Outbound Collections Consultant (Retail Credit)

This retail credit centre in Alberton needs a calm negotiator who can hear "no" without giving up. You'll work with a small crew, so being easy to work with matters as much as skill.

Location: Alberton, Gauteng. Applicants who already live in the area get looked at first.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Send written arrangements by SMS or email straight after each call.
• Hand accounts over for legal action once internal steps are exhausted.
• Record reasons for non-payment so the credit team can adjust policy.
• Report daily on rands collected, contacts made and arrangements set.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.

• You keep your tone respectful even when the debtor is not
• Registered, or willing to register, with the Council for Debt Collectors
• Target-driven and comfortable with commission
• Matric
• At least 6 months in collections, sales or a call centre

• Legal collections or attorney-firm background
• Knowledge of the NCA and prescription rules

• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.