how2apply

Collections Agent (Early Arrears)

How2Apply Talent Network

Tembisa, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: Tembisa, Gauteng. Applicants who already live in the area get looked at first.

What your day looks like

Report daily on rands collected, contacts made and arrangements set.
Update debtor contact details from tracing searches.
Track broken promises-to-pay and follow up within 48 hours.
Send written arrangements by SMS or email straight after each call.
Keep calls within the National Credit Act and the Debt Collectors Act rules.

What you need

You keep your tone respectful even when the debtor is not
Good with numbers, dates and payment calculations
Clear credit and criminal record
At least 6 months in collections, sales or a call centre

Nice if you have

Legal collections or attorney-firm background
Knowledge of the NCA and prescription rules
Experience on a collections system such as Debtmaster or a dialler platform

What's in it for you

Monthly incentives for the top three collectors
Council for Debt Collectors registration paid for you
Structured weekday hours with only occasional Saturdays
Uncapped monthly commission on collected rands

Applying, step by step

Make sure the role, the hours and working in Tembisa really suit you before you apply.
Keep copies of these ready to send: your matric results, certified plus certified copy of your SA ID or work permit.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Tembisa; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").