Outbound Collections Consultant (Retail Credit)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Good for someone who wants to build a solid track record they can put on their CV.

The work is in Benoni, Gauteng, so you'll need a reliable way to get there every day. There's a probation period of three months before the contract is confirmed.

• Record reasons for non-payment so the credit team can adjust policy.
• Answer disputes about balances, interest and fees with a printed statement.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Hand accounts over for legal action once internal steps are exhausted.

• Clear credit and criminal record
• Target-driven and comfortable with commission
• Registered, or willing to register, with the Council for Debt Collectors
• Matric

• A second South African language
• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform

• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.