Outbound Collections Consultant (Retail Credit)

Collections at a retail credit centre in Brits is about firm, fair conversations and steady numbers. Expect to be trusted with real work from your first week.

You'll report in Brits. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Report daily on rands collected, contacts made and arrangements set.
• Update debtor contact details from tracing searches.
• Record reasons for non-payment so the credit team can adjust policy.

• Target-driven and comfortable with commission
• Matric
• Clear credit and criminal record
• At least 6 months in collections, sales or a call centre
• Good with numbers, dates and payment calculations

• A second South African language
• Legal collections or attorney-firm background
• Knowledge of the NCA and prescription rules

• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.