Outbound Collections Consultant (Retail Credit) – Permanent

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Expect to be trusted with real work from your first week.

Home base is a retail credit centre on the Durban Central side of KwaZulu-Natal.

• Update debtor contact details from tracing searches.
• Send written arrangements by SMS or email straight after each call.
• Answer disputes about balances, interest and fees with a printed statement.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Record reasons for non-payment so the credit team can adjust policy.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.

• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record
• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission

• Legal collections or attorney-firm background
• Knowledge of the NCA and prescription rules
• A second South African language

• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.