how2apply

Collections Agent (Student Accounts)

How2Apply Talent Network

Hammarsdale, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

R7 000 – R10 750/month

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Job Description

Hit your collection targets at this municipal accounts office in Hammarsdale and your commission shows it. Good for someone who wants to build a solid track record they can put on their CV.

Location: Hammarsdale, KwaZulu-Natal. Applicants who already live in the area get looked at first. The first two weeks are spent shadowing someone experienced.

What you'll actually do

Negotiate payment arrangements and set up DebiCheck mandates.
Record reasons for non-payment so the credit team can adjust policy.
Hand accounts over for legal action once internal steps are exhausted.
Update debtor contact details from tracing searches.
Answer disputes about balances, interest and fees with a printed statement.

You'll need

You keep your tone respectful even when the debtor is not
Matric
Good with numbers, dates and payment calculations
Target-driven and comfortable with commission
Clear credit and criminal record

Nice if you have

A second South African language
Knowledge of the NCA and prescription rules
Legal collections or attorney-firm background

What you get

Structured weekday hours with only occasional Saturdays
Council for Debt Collectors registration paid for you
Monthly incentives for the top three collectors

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your SA ID or work permit, your matric results, certified plus your Council for Debt Collectors registration, if you have one.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 5 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Hammarsdale.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").