Contact Centre Agent (Insurance Claims Line) – Permanent

You'll take customer calls and chats at a banking service centre in Umhlanga, sorting problems on the first contact. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll report in Umhlanga. Relocation is not covered for this one. Start date: as soon as possible for the right person.

• Meet daily targets for average handle time, quality score and first-call resolution.
• Verify caller identity before sharing any account details, as POPIA requires.
• Log every interaction and outcome in the CRM before taking the next call.
• Reply to emails and live chats within the service-level window.
• Follow up on open tickets and phone customers back when promised.

• Matric with a pass in English
• Basic computer skills: Windows, email and working across a few screens
• Open to rotating shifts, including nights and weekends for offshore campaigns
• No criminal record, as most clients run a background check
• You stay calm when a caller is angry

• A Customer Service NQF Level 2 or 4 learnership certificate
• Previous contact centre or retail customer service experience

• Paid training for 2 to 4 weeks before you go live
• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts
• Medical aid option after probation

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.