how2apply

Technical Support Agent (Fibre & Wi-Fi) – Immediate Start

How2Apply Talent Network

Newcastle, KwaZulu-Natal

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

Customers phone this online retail help desk in Newcastle when something has gone wrong, and your job is to put it right. It suits someone who likes knowing exactly what a good day's work looks like.

You'll be based at an online retail help desk in Newcastle. Living nearby, or on a taxi route to it, really helps.

The work, day to day

Attend team huddles and weekly coaching sessions on call recordings.
Process address changes, refunds and cancellations on the billing system.
Troubleshoot routers, fibre connections and app logins step by step.
Answer inbound calls within target and greet callers using the approved script.
Verify caller identity before sharing any account details, as POPIA requires.

You'll need

Matric with a pass in English
Open to rotating shifts, including nights and weekends for offshore campaigns
No criminal record, as most clients run a background check
Clear, neutral spoken English and good typing speed (around 30 wpm)
Able to pass a voice and accent assessment
You stay calm when a caller is angry

What's in it for you

Company transport home after night shifts
Medical aid option after probation
Clear promotion path to team leader or quality assessor
Monthly performance bonus linked to quality and attendance

How to apply for this job

Make sure the role, the hours and working in Newcastle really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: a CV with a working cellphone number and email address, certified copy of your matric certificate plus proof of residence for the background check.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Newcastle.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.