Technical Support Agent (Fibre & Wi-Fi) – Entry Level

Customers phone this insurance claims contact centre in Ballito when something has gone wrong, and your job is to put it right. It suits someone who likes knowing exactly what a good day's work looks like.

Location: Ballito, KwaZulu-Natal. Applicants who already live in the area get looked at first.

• Attend team huddles and weekly coaching sessions on call recordings.
• Process address changes, refunds and cancellations on the billing system.
• Verify caller identity before sharing any account details, as POPIA requires.
• Handle callers with UK, US or Australian accents and time zones.
• Reply to emails and live chats within the service-level window.
• Follow up on open tickets and phone customers back when promised.

• No criminal record, as most clients run a background check
• Able to pass a voice and accent assessment
• You stay calm when a caller is angry
• Clear, neutral spoken English and good typing speed (around 30 wpm)

• Paid training for 2 to 4 weeks before you go live
• Medical aid option after probation
• Clear promotion path to team leader or quality assessor

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.