Service Desk Consultant (Furniture Store)

If you like people and hate long queues, this furniture retail branch in Hammarsdale suits you. If you like clear targets and knowing where you stand, this is for you.

The work is in Hammarsdale, KwaZulu-Natal, so you'll need a reliable way to get there every day.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate
• Speaking the main local language of your area

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.