Debt Collector (Legal Book) – Permanent

Collections at a retail credit centre in Hammarsdale is about firm, fair conversations and steady numbers. You don't need to be the loudest person in the room, just the one others can count on.

You'll report in Hammarsdale. Relocation is not covered for this one.

• Negotiate payment arrangements and set up DebiCheck mandates.
• Record reasons for non-payment so the credit team can adjust policy.
• Report daily on rands collected, contacts made and arrangements set.
• Hand accounts over for legal action once internal steps are exhausted.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Send written arrangements by SMS or email straight after each call.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not
• Registered, or willing to register, with the Council for Debt Collectors
• At least 6 months in collections, sales or a call centre
• Matric

• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").