Outbound Collections Consultant (Retail Credit) – Entry Level

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's a practical job: you'll see what you got done before you go home.

You'll be based at a vehicle finance collections floor in Pietermaritzburg. Living nearby, or on a taxi route to it, really helps. Most weeks are 45 hours, in line with the BCEA.

• Answer disputes about balances, interest and fees with a printed statement.
• Send written arrangements by SMS or email straight after each call.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Record reasons for non-payment so the credit team can adjust policy.
• Report daily on rands collected, contacts made and arrangements set.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.

• Matric
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record
• Registered, or willing to register, with the Council for Debt Collectors
• Target-driven and comfortable with commission
• Good with numbers, dates and payment calculations

• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.