Outbound Collections Consultant (Retail Credit)

Collections at a vehicle finance collections floor in Sandton is about firm, fair conversations and steady numbers. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll report in Sandton. Relocation is not covered for this one.

• Answer disputes about balances, interest and fees with a printed statement.
• Update debtor contact details from tracing searches.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Report daily on rands collected, contacts made and arrangements set.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Negotiate payment arrangements and set up DebiCheck mandates.

• You keep your tone respectful even when the debtor is not
• Clear credit and criminal record
• Good with numbers, dates and payment calculations
• Matric

• A second South African language
• Knowledge of the NCA and prescription rules

• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.