Outbound Collections Consultant (Retail Credit)

Collections at a municipal accounts office in Worcester is about firm, fair conversations and steady numbers. It's the kind of job where doing the basics well every day gets you noticed.

The site is in Worcester; early starts mean public transport timing matters, so check your route before applying.

• Answer disputes about balances, interest and fees with a printed statement.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Record reasons for non-payment so the credit team can adjust policy.
• Hand accounts over for legal action once internal steps are exhausted.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Report daily on rands collected, contacts made and arrangements set.

• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations
• Matric

• Legal collections or attorney-firm background
• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language

• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.