Parts Interpreter (Counter & Workshop)

If you know cars and like people, this aftermarket spares shop in Benoni has a front counter spot for you. Expect to be trusted with real work from your first week.

This post is in Benoni (Gauteng). Please only apply if you can travel there daily. You'll start with a short induction before working on your own.

• Book in vehicles, walk around with the customer and note existing damage
• Handle complaints calmly and find a fix with the workshop manager
• Load bookings in the dealer management system
• Open job cards and explain the work and cost before it starts
• Submit warranty claims with photos and technician reports
• Invoice completed jobs and explain the invoice at collection

• Good working knowledge of car parts and basic vehicle systems
• Accurate when capturing part numbers and prices
• Matric, plus a motor industry background
• Calm and polite with customers, even when they are upset
• Computer literate with a dealer management system or parts software
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership
• Parts interpreter or service advisor course through merSETA

• Commission on parts sales or workshop turnover
• Paid brand training
• Monthly CSI bonus for customer ratings

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.