Parts Interpreter (Counter & Workshop)

You'll be the link between customers and the workshop at the franchised car dealership in Brackenfell. Bring a calm head on busy days and you'll be fine.

The site is in Brackenfell; early starts mean public transport timing matters, so check your route before applying.

• Pick, pack and issue parts to technicians against job cards
• Open job cards and explain the work and cost before it starts
• Phone customers with extra work found and get approval in writing
• Look up part numbers in the electronic parts catalogue using the VIN
• Order stock and special parts, and follow up on back orders
• Count stock during cycle counts and year-end stocktake
• Submit warranty claims with photos and technician reports

• Calm and polite with customers, even when they are upset
• Accurate when capturing part numbers and prices
• Matric, plus a motor industry background
• Computer literate with a dealer management system or parts software

• Paid brand training
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover
• Company uniform

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.