Parts Interpreter (Counter & Workshop)

The workshop runs on good bookings and the right parts. This aftermarket spares shop in Johannesburg CBD needs you on that side. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: Johannesburg CBD, Gauteng. Applicants who already live in the area get looked at first.

• Look up part numbers in the electronic parts catalogue using the VIN
• Order stock and special parts, and follow up on back orders
• Load bookings in the dealer management system
• Submit warranty claims with photos and technician reports
• Handle complaints calmly and find a fix with the workshop manager

• Code 08 licence
• Good working knowledge of car parts and basic vehicle systems
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Matric, plus a motor industry background
• Accurate when capturing part numbers and prices
• Calm and polite with customers, even when they are upset

• Parts interpreter or service advisor course through merSETA
• Some mechanical training or a trade background
• Brand-specific warranty system training

• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover
• Company uniform

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.