Parts Manager (Franchised Dealership)

Book cars in, find the right part and keep customers informed at the aftermarket spares shop in Centurion. You don't need to be the loudest person in the room, just the one others can count on.

You'll be based at an aftermarket spares shop in Centurion. Living nearby, or on a taxi route to it, really helps. Start date: as soon as possible for the right person.

• Book in vehicles, walk around with the customer and note existing damage
• Handle complaints calmly and find a fix with the workshop manager
• Look up part numbers in the electronic parts catalogue using the VIN
• Invoice completed jobs and explain the invoice at collection
• Pick, pack and issue parts to technicians against job cards
• Submit warranty claims with photos and technician reports
• Load bookings in the dealer management system

• Computer literate with a dealer management system or parts software
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Accurate when capturing part numbers and prices
• Calm and polite with customers, even when they are upset
• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background

• Parts interpreter or service advisor course through merSETA
• Brand-specific warranty system training
• Some mechanical training or a trade background

• Company uniform
• Monthly CSI bonus for customer ratings
• Paid brand training

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.