Parts Salesperson (Aftermarket Spares)

The workshop runs on good bookings and the right parts. This motorcycle dealership in Brackenfell needs you on that side. Bring a calm head on busy days and you'll be fine.

This post is Brackenfell-based, with most of your time spent at a motorcycle dealership. The first two weeks are spent shadowing someone experienced.

• Handle complaints calmly and find a fix with the workshop manager
• Book in vehicles, walk around with the customer and note existing damage
• Count stock during cycle counts and year-end stocktake
• Open job cards and explain the work and cost before it starts
• Phone customers with extra work found and get approval in writing
• Submit warranty claims with photos and technician reports
• Load bookings in the dealer management system

• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Accurate when capturing part numbers and prices
• Code 08 licence
• Calm and polite with customers, even when they are upset

• Parts interpreter or service advisor course through merSETA
• Brand-specific warranty system training
• Some mechanical training or a trade background

• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings
• Paid brand training

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.