Parts Salesperson (Aftermarket Spares)

Book cars in, find the right part and keep customers informed at the franchised car dealership in Durban Central. Good for someone who wants to build a solid track record they can put on their CV.

This post is in Durban Central (KwaZulu-Natal). Please only apply if you can travel there daily. There's a probation period of three months before the contract is confirmed.

• Invoice completed jobs and explain the invoice at collection
• Handle complaints calmly and find a fix with the workshop manager
• Load bookings in the dealer management system
• Book in vehicles, walk around with the customer and note existing damage
• Look up part numbers in the electronic parts catalogue using the VIN

• Matric, plus a motor industry background
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Calm and polite with customers, even when they are upset
• Good working knowledge of car parts and basic vehicle systems
• Code 08 licence

• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings
• Paid brand training

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.