Recoveries Consultant (Written-Off Accounts)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Cape Town CBD. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Track broken promises-to-pay and follow up within 48 hours.
• Report daily on rands collected, contacts made and arrangements set.
• Send written arrangements by SMS or email straight after each call.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Record reasons for non-payment so the credit team can adjust policy.
• Hand accounts over for legal action once internal steps are exhausted.

• Target-driven and comfortable with commission
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record
• Matric
• You keep your tone respectful even when the debtor is not

• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.