Recoveries Consultant (Written-Off Accounts) – Fixed-Term

Hit your collection targets at this debt collection agency in Fourways and your commission shows it. If you like clear targets and knowing where you stand, this is for you.

You'll be based at a debt collection agency in Fourways. Living nearby, or on a taxi route to it, really helps.

• Hand accounts over for legal action once internal steps are exhausted.
• Send written arrangements by SMS or email straight after each call.
• Update debtor contact details from tracing searches.
• Track broken promises-to-pay and follow up within 48 hours.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Report daily on rands collected, contacts made and arrangements set.

• Matric
• Target-driven and comfortable with commission
• Registered, or willing to register, with the Council for Debt Collectors
• You keep your tone respectful even when the debtor is not
• Clear credit and criminal record
• At least 6 months in collections, sales or a call centre

• Legal collections or attorney-firm background
• A second South African language
• Knowledge of the NCA and prescription rules

• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.