Recoveries Consultant (Written-Off Accounts)

This debt collection agency in Pietermaritzburg needs a calm negotiator who can hear "no" without giving up. If you like clear targets and knowing where you stand, this is for you.

You'll report in Pietermaritzburg. Relocation is not covered for this one. Most weeks are 45 hours, in line with the BCEA.

• Send written arrangements by SMS or email straight after each call.
• Answer disputes about balances, interest and fees with a printed statement.
• Track broken promises-to-pay and follow up within 48 hours.
• Report daily on rands collected, contacts made and arrangements set.
• Record reasons for non-payment so the credit team can adjust policy.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• Matric
• At least 6 months in collections, sales or a call centre
• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors

• A second South African language
• Legal collections or attorney-firm background

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.