Service Desk Consultant (Furniture Store)

This department store service desk in Pinetown needs someone friendly who can fix account problems while the queue moves. It's the kind of job where doing the basics well every day gets you noticed.

The site is in Pinetown; early starts mean public transport timing matters, so check your route before applying.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Update customer details and file signed forms for audit.
• Call customers when repairs or orders are ready to collect.
• Take payments, balance your till and bank cash at close.

• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate

• Speaking the main local language of your area
• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Product training and certifications paid for
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.