Recoveries Consultant (Written-Off Accounts)

Collections at a microlender call centre in Pietermaritzburg is about firm, fair conversations and steady numbers. Expect to be trusted with real work from your first week.

The site is in Pietermaritzburg; early starts mean public transport timing matters, so check your route before applying. Most weeks are 45 hours, in line with the BCEA.

• Hand accounts over for legal action once internal steps are exhausted.
• Answer disputes about balances, interest and fees with a printed statement.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.
• Update debtor contact details from tracing searches.

• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors
• Matric
• Target-driven and comfortable with commission
• Clear credit and criminal record

• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.