Recoveries Consultant (Written-Off Accounts) – Permanent

Hit your collection targets at this retail credit centre in Sandton and your commission shows it. You'll work with a small crew, so being easy to work with matters as much as skill.

The work is in Sandton, Gauteng, so you'll need a reliable way to get there every day.

• Track broken promises-to-pay and follow up within 48 hours.
• Record reasons for non-payment so the credit team can adjust policy.
• Report daily on rands collected, contacts made and arrangements set.
• Answer disputes about balances, interest and fees with a printed statement.
• Hand accounts over for legal action once internal steps are exhausted.
• Negotiate payment arrangements and set up DebiCheck mandates.

• At least 6 months in collections, sales or a call centre
• Matric
• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors
• Target-driven and comfortable with commission

• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules

• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.