how2apply

Recoveries Consultant (Written-Off Accounts)

How2Apply Talent Network

Somerset West, Western Cape

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

This retail credit centre in Somerset West needs a calm negotiator who can hear "no" without giving up. It's a practical job: you'll see what you got done before you go home.

You'll report in Somerset West. Relocation is not covered for this one. Shifts rotate, so you'll need to be flexible about days and nights.

The work, day to day

Record reasons for non-payment so the credit team can adjust policy.
Answer disputes about balances, interest and fees with a printed statement.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Send written arrangements by SMS or email straight after each call.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Update debtor contact details from tracing searches.

Must-haves

At least 6 months in collections, sales or a call centre
Good with numbers, dates and payment calculations
Registered, or willing to register, with the Council for Debt Collectors
Matric
Target-driven and comfortable with commission
Clear credit and criminal record

On offer

Uncapped monthly commission on collected rands
Structured weekday hours with only occasional Saturdays
Council for Debt Collectors registration paid for you
Monthly incentives for the top three collectors

How to apply for this job

Check you meet the must-haves first; recruiters filter on those before anything else.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your SA ID or work permit, last three payslips showing commission earned plus your Council for Debt Collectors registration, if you have one.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 7 working days.

How2Apply recruits for this position on behalf of hiring employers around Somerset West; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").