Recoveries Consultant (Written-Off Accounts)

Hit your collection targets at this municipal accounts office in Springs and your commission shows it. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll be based at a municipal accounts office in Springs. Living nearby, or on a taxi route to it, really helps.

• Report daily on rands collected, contacts made and arrangements set.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Answer disputes about balances, interest and fees with a printed statement.
• Record reasons for non-payment so the credit team can adjust policy.
• Track broken promises-to-pay and follow up within 48 hours.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• Clear credit and criminal record
• Target-driven and comfortable with commission
• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations

• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.