Returns & Exchanges Desk Clerk (Retail)

If you like people and hate long queues, this insurance branch in Sandton suits you. Expect to be trusted with real work from your first week.

The work is in Sandton, Gauteng, so you'll need a reliable way to get there every day. You'll start with a short induction before working on your own.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.
• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.

• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Retail or customer service experience of at least a year

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.