Reservations Agent (Hotel Group)

At this boutique guesthouse in Cape Town CBD, you'll turn bookings into happy stays. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: Cape Town CBD, Western Cape. Applicants who already live in the area get looked at first.

• Run the night audit, close the day and print the flash report.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Balance your cash float and card slips before handover.
• Book shuttles, dinner reservations and game drives for guests.
• Manage OTA bookings coming in from online travel channels.

• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Clear spoken and written English
• You can work rotating shifts, including nights

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Discounted stays across the group
• Service charge share at some properties
• Night-shift allowance

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.