Reservations Agent (Hotel Group)

Guests at this travel agency in Somerset West meet you first, so the stay starts at your desk. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll be based at a travel agency in Somerset West. Living nearby, or on a taxi route to it, really helps.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Manage OTA bookings coming in from online travel channels.
• Take card pre-authorisations and settle folios at checkout.
• Allocate rooms and pass early check-ins to housekeeping.
• Store guest details securely in line with POPIA.
• Run the night audit, close the day and print the flash report.

• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English
• Honest with cash and card payments

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese

• Service charge share at some properties
• Discounted stays across the group
• Meals on duty and uniform supplied

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.