Reservations Agent (Hotel Group)

At this game lodge in Kempton Park, you'll turn bookings into happy stays. People who do well here are steady, honest and not scared to ask when something is unclear.

The site is in Kempton Park; early starts mean public transport timing matters, so check your route before applying. Weekend work is on a roster, so you won't be on every weekend.

• Take card pre-authorisations and settle folios at checkout.
• Handle complaints at the desk and log them for the duty manager.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Answer booking emails and calls, and quote rates from the rate sheet.

• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Discounted stays across the group
• Night-shift allowance
• Service charge share at some properties
• Paid system training in the first month

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.