Reservations Agent (Hotel Group) – Entry Level

You'll handle check-ins, bookings and questions at an airport hotel in Mbombela. If you like clear targets and knowing where you stand, this is for you.

This post is in Mbombela (Mpumalanga). Please only apply if you can travel there daily.

• Handle complaints at the desk and log them for the duty manager.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Allocate rooms and pass early check-ins to housekeeping.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Take card pre-authorisations and settle folios at checkout.
• Balance your cash float and card slips before handover.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• You can work rotating shifts, including nights
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Service charge share at some properties
• Meals on duty and uniform supplied
• Discounted stays across the group

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.