Reservations Agent (Hotel Group) – Experienced

Running the front desk of a travel agency in Mbombela means calm service and a clean shift balance. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Mbombela (Mpumalanga). Please only apply if you can travel there daily. You'll start with a short induction before working on your own.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.
• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Take card pre-authorisations and settle folios at checkout.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Store guest details securely in line with POPIA.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Matric
• Honest with cash and card payments
• Calm with an unhappy guest at 11pm

• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate

• Discounted stays across the group
• Paid system training in the first month
• Night-shift allowance
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.